Over the past 12 months, numerous innovations have come to the fore, pushing CX transformation projects forwards at an unrelenting pace.
Infused with advanced AI, these pioneering solutions bring exciting CX visions to life.
Our CX Awards celebrate the very best of these solutions and the people who turn such visions into reality. In doing so, they shine a light on some of the very best innovators that the industry has to offer.
With help from our judging panel of veteran analysts, practitioners, and consultants, we waded through more than 100 excellent entries, pinpointing the worthiest winners.
No stone was left unturned, as we evaluated the ability of each participant to innovate, scoured relevant case studies, and assessed customer feedback. Each finalist performed exceptionally.
However, across each category, there can only be one victor. So, without further ado, here is a rundown of all our deserving winners and well-respected runners-up.
Congratulations to All Our Winners! 🏆
Best Use of AI
- Unbabel 🏆
- Cresta (Highly Commended)
- LivePerson
- Shelf.io (Highly Commended)
Best Workforce Optimisation Platform
- Observe.ai 🏆
- Avaya
- Five9
- Verint
Best Conversational Analytics Platform
- Davies Group 🏆
- Avaya (Highly Commended)
- CallMiner
- Invoca
Best Compliance Product
- PCI PAL 🏆
- Hammer
- Talkdesk
Best CRM Platform