I recently sat down with Brian Mullins, Software Engineer, Spearline, who told me about two of the company's products that recently received a makeover. He added, the offerings, which today go by new titles, reflect what they enable for Spearline customers who rely on audio testing in over 70 countries.
Poor audio quality can have an impact on customer service. Like many businesses, you may depend on international inbound telephone services for your contact center, or on outbound calling to drive new sales. Those telephone services are mission-critical and Spearline helps its customers through active path testing and monitoring to support what it calls 'the ideal customer experience.' Spearline's flagship service is ‘Voice Assure,' which provides scheduled automation to monitor enterprise dial-plans and generates alerts for any service issues. Spearline also offers 'Voice Assure Realtime,’ which allows the immediate manual generation of test calls.
Mullins shared, you can think of 'Voice Assure Realtime' as a sort of on-demand troubleshooting tool that helps organizations to test and verify issues with customer numbers and take corrective measures in real-time. "This includes verifying services after change-management activity, and more."
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Brian Mullins[/caption]
Voice Assure Realtime also has a multitude of benefits, including the visibility Spearline users gain into their networks (both internal and external). Mullins believes that proactive testing and monitoring is a natural choice for those wanting to provide exceptional customer service. "Businesses with an obsession with customer experience gravitate to Spearline." With Voice Assure Realtime, users can generate test calls on-demand to verify that numbers do, in fact, connect.
One of the most beneficial features of the platform is the ability to re-create any issue so you can understand the audio quality, tones, or prompts encountered from the network or interactive voice response. Voice Assure Interstate, another one of Spearline's testing services, lets users run inbound and outbound tests on toll and toll-free numbers across the US and Canada.