World-renowned communications provider, Avaya, recently unveiled the latest developments in its Avaya IX Contact Center solution. Avaya is now offering a wide selection of compelling features for enhanced and intelligent customer experiences. These powerful capabilities will be added immediately for Avaya's large base of contact centre customers, and the solutions are also set to appear at the Avaya Innovation showcase at GITEX this week, from October 6th to the 10th in Dubai.
The Avaya IX Contact Centre have been implemented in a range of production environments by businesses around the globe. They were designed and delivered in response to the requests made by Avaya clients, intended to improve employee and customer experience, while reducing operational costs. Greenfield and installed-base customers can both access real-time agent and manager insights to improve context. Additionally, there's the option to connect agents with experts quickly throughout the organisation for faster resolutions to problems.
Providing Great Customer Experiences
According to the SVP of Solutions and Technology at Avaya, Chris McGugan, brands are built on the experiences that employees give customers today, starting with the contact centre environment. Avaya is introducing a range of customer-led innovations for their contact centre portfolio to help businesses improve their image. Since contact centres are at the heart of meaningful brand and consumer moments, Avaya believes that new innovations like AI capabilities and agent support enhancements are essential to the changing CX journey.
Lead Analyst from Aragon Research, and CEO, Jim Lundy, said that Avaya works with its customers to solve business problems quickly and create successful solutions. Avaya is introducing capabilities that infuse insights, AI, and back-office functionality into the customer experience. The latest developments in the Avaya IX contact centre include;