Unified Communications as a Service and cloud email provider, Intermedia recently announced the launch of their new analytics platform. Intermedia United Envision is designed to support partners and administrators in visualising real-time performance metrics associated with Intermedia Unite. The solution will highlight the results of the Intermedia United UC&C system, going behind the scenes of the strategy, which offers team chat, video conferencing, file sharing, backup and more.
Unite has a 99.999% uptime (five nines), along with exceptional 24/7 support, helping it to become one of the top choices for SMBs in search of a secure, reliable and affordable communications strategy. Now, Unite Envision will be provided for free with the Intermedia Unite Suite.
Exploring Intermedia Unite Envision
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Mark Sher[/caption]
Some of initial apps to appear on the Analytics service include a state-of-the-art Partner dashboard and QoS dashboard. The QoS feature gathers Intermedia Unite metrics about video and phone call quality and translates them into actionable insights for a team. The analytics identify trends or issues that may be causing poor video or voice performance. Additionally, the Partner dashboard gives partners a simple single-screen view of all customer performance data, with options to create custom notifications.
This high-level actionable insight solution will be offered as a turnkey solution. According to the VP of UC product and marketing at Intermedia, Mark Sher, the company hopes to deliver superior experience to partners and customers with the new solution. It's part of an on-going commitment to make UCaaS easier for partners.
Excellent Opportunities for Channel Partners
Intermedia is particularly excited about the opportunities that Unite Envision offers for channel partners. The company believes that the platform will help partners to provide excellent customer support and guidance through:
