IntelePeer has announced that Covenant Transport, a subsidiary of Covenant Logistics Group, and leading transportation company operating one of the country’s largest fleets, has selected its Atmosphere CPaaS to deploy AI-enabled voice automation.
Covenant Transport previously used multiple voice platform providers, which resulted in complex and unreliable service for their drivers. Recognising a decline in their transfer success rate, Covenant Transport turned to IntelePeer, deploying voice communications and conversational AI over SIP.
Senior Vice President of Technology, Eric Whitton, Covenant Logistics Group, said: "Trucking is a geographically distributed business and in the current environment we need reliable communications with drivers to ensure they stay safe on route.
"IntelePeer played an important role in bringing us an intelligence platform that not only allows fleets to easily navigate our phone tree when they have payroll, route or HR questions, but also helps the company cut costs by eliminating our need for multiple vendors. We are seeing a significant rise in our transfer success rate and look forward to continuing to improve our technology to maintain driver safety."
IntelePeer has enabled Covenant to move to a single vendor, fulfilling the need for advanced automation, and delivering reliable conversational AI that works even in noisy truck environments. The new solution has enabled Covenant to simplify call routing for drivers, whether they needed to contact dispatchers, payroll, or HR, or information regarding permits.
IntelePeer’s Chief Commercial Officer, Jeremy Jones, said: "Keeping drivers safe and cutting costs are two priorities in the trucking industry.