CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive.
In this session, we consider the options for integrating Microsoft Teams with the contact Centre, discussing:
- The benefits of a Microsoft Teams contact centre integration
- The models that contact centre can harness when migrating their contact centre to Teams
- What differentiates Enghouse's approach?
- How a Microsoft Teams integration helps to future-proof the contact centre and broader business
If you're looking for more insights into integrating Microsoft Teams with the contact centre, visit this page.
Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.