Watch and subscribe on YouTube.
CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.
In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:
- Why should contact centers consider integrating Teams into their technology stack?
- The three models for integrating Teams into the contact center (Connect, Extend, and Power)
- How can contact centers determine the right option for them?
- The launch of Microsoft's own contact center, with embedded Teams capabilities
If you're looking for more insights from Shaffie, read our article: A New Way to Connect Microsoft Teams with the Contact Centre