Global provider of intelligent virtual agent tools, Inference Solutions, recently announced the updated version of its Inference Studio service. This enhanced solution comes with a selection of new features designed to help businesses rapidly scale virtual agents across a variety of multichannel touchpoints in the voice and digital landscape.
With Inference Solutions’ Studio 6.5 edition, businesses will have access to a single code-free platform that they can use for the development and provisioning of IVA applications for SMS, voice, WhatsApp, and also web-based chatbots. This should reduce the complexity and cost associated with launching most omni-channel solutions in the changing marketplace.
As the demand for enhanced customer service solutions increases, particularly during this new time of crisis, Inference Solutions’ Studio service could be the key to helping brands deliver the kind of customised and efficient service that their clients need.
Bringing Omni-Channel Engagement Apps to the Environment
With Studio to manage and build intelligent virtual agents, businesses will have the tools that they need to deliver omni-channel applications to the marketplace faster than ever. The platform includes a new library of templates that businesses and service providers can unlock to develop their IVA applications. This includes support for creating features like order lookups or answering frequently asked questions. There’s even support for credit card transactions.
Applications for the intelligent virtual agent are available to be build from the ground up with intuitive drag-and-drop systems. What’s more, service providers can promote and publish their templates on the Inference Task Library. Studio also allows users to create a single IVA application that works with all chosen channels.
The applications build in Studio will have access to the same selection of critical resources, including business process automations, data stores, Dialogflow agents, and payment gateways. There’s also support in place for reporting functionality too. This helps to ensure that the virtual agents maintain the context required in each interaction as customers move from one touchpoint to a next. The omni-channel IVAs from Inference can also help businesses to increase their service availability, automate more requests, and expand their presence in markets where mobile messaging is more common.
The Importance of a Responsive Environment
According to the CEO of Inference Solutions, Callan Schebella, the recent rise of COVID-19 have highlighted how important it is for businesses to be responsive to their customers, and the changing marketplace. The updated version of Studio will allow companies to increase and improve their self-service capabilities, increase efficiency levels, and boost readiness with automation strategies.
Thanks to Studio, businesses will also have more freedom to assist their customers whenever and wherever it is necessary. This also allows for UC, telecommunications, and contact centre providers within the Inference space to expand their offerings by offering more channels to their customers.