Ignite Tech has acquired assets from Bryter CX, the provider of customer journey management solutions.
With the help of AI and machine learning, Bryter CX aims to evolve journey analytics and introduce a new age of "journey intelligence".
In this new age, CX teams can wave goodbye to siloed information, disconnected data, and friction-filled customer journeys.
BryterCX’s Journey Intelligence is the enabler, using AI to uncover insights that illuminate exciting CX opportunities. User-friendly visualizations bring these to life, alongside alerts that measure and monitor omnichannel experiences in real-time.
In acquiring some of these assets, Ignite Tech subscribers can exploit these capabilities to improve CX across every possible industry.
Excited by this prospect, Eric Vaughan, CEO at Ignite Tech, says:
BryterCX has impressive technology and a passionate customer base, and we couldn’t be happier to bring both into the IgniteTech family.
"We look forward to adding even more energy to BryterCX customers’ success with their existing solution and adding value through the IgniteTech Unlimited program," adds Vaughan.
The IgniteTech Unlimited program is an innovative proposition within the enterprise technology space. Just as a consumer with a subscription to Netflix has access to a whole host of shows and movies, members of the program have access to all of its software.
