It’s no secret that today’s customers expect more from the companies they buy from. Demands for exceptional service are higher than ever in a world where your clients expect instant solutions to their problems and ongoing support with every purchase.
Unfortunately, providing the kind of exceptional service your customers are looking for isn’t always easy. To thrive, you need a way to deliver personalised, engaging, 24/7 service, through the channels your customers like most. It’s no wonder most service reps and business leaders are overwhelmed.
The only way to survive in this competitive landscape is with access to the right technology. That’s where solutions like HubSpot Service Hub come in, to help you master your customer experience strategy, and stand out from the crowd.
What is HubSpot Service Hub? Features
HubSpot Service Hub is just one of the many “hub” software segments available from HubSpot, a leader in digital tools for service, sales, and marketing. Trusted by brands like GoFundMe, and Ocean Spray, HubSpot Service Hub is available either as a standalone product or as part of a complete suite of solutions from HubSpot.
The Service Hub expands your support team’s capacity, improves customer relationships, and enhances customer service management at every stage of the client journey. Though the exact selection of features you get will depend on which package you purchase from HubSpot, the most popular Service Hub capabilities include:
- Automated customer service: Intelligent, automated customer self-service experiences with bots and pre-designed workflows
- Customer portals: Branded customer portals where customers can issue requests for support and track the progress of their tickets
- Live chat: Provide real-time assistance to customers and automatically route users to the right people on your services team
- Contextual insights: Access information from your CRM and other customer data resources to create more personalised experiences
- VoIP calling: Call clients directly from the HubSpot platform using VoIP software. Call logging and analytics are also included
- Help desk and ticketing: Spend less time managing data entry and more time focusing on your customers. You can even create ticketing routes that prioritise critical issues
- Knowledge base: Build an environment where customers and service agents can access the information they need quickly and easily
HubSpot’s Service Hub has a free version available, which comes with access to basic ticketing functionality, live chat, team email, tickets closed reporting, shared inbox technology, a reporting dashboard and contact management. There’s also the option to purchase Service Hub alongside the Sales and Marketing Hubs from HubSpot, for an end-to-end customer experience strategy.
HubSpot Service Hub Review: Benefits
The HubSpot Service Hub is a comprehensive environment where teams can improve their chances of deeper, more meaningful interactions with customers. Within this software ecosystem, you’ll find everything you need to serve your clients more effectively, including intelligent ticket and conversation routing, live chat, and even a shared inbox where you can track discussions. The more advanced your Service Hub package, the more powerful your features become, including features like help desk automation, playbooks, and 1:1 video messaging.