CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud.
In this conversation we cover:
- The reasons enterprises stay on-prem or move to the cloud
- The challenges of moving to CCaaS and what companies can expect from it, including pitfalls
- Top tips on starting the journey
Learn more about the Puzzel CX Ecosystem by visiting their website.