Consider the following two lines from a poem by the 19th-century British poet Francis Thompson: "That thou canst not stir a flower / Without troubling of a star."
Now, consider the immensely complex ecosystem called planet Earth, and the mind-bending challenge of solving climate change.
Thompson's deft genius summarizes our dilemma perfectly. And he hints at an answer. Because while we are indeed separate from nature, we are also irrefutably part of nature.
Every individual act weaves the tapestry of human existence. And our only planet is unwell as a consequence.
The World in Climate Crisis. What To Do Differently In 2023?
The climate events of 2022 could be a tipping point. It was the year that extremes were more extreme than ever.
In 2023, contact centers can make tangible and sizable impacts on their carbon footprint. Here's how.
Wring More from Hardware. It's An Easy Win.
The United Nations framework on climate change calls for cutting CO2 emissions by 60 percent before 2030.
The carbon footprint of hardware devices is enormous. The mining and processing operations to extract the metals that comprise them have a significant environmental impact.
Moreover, a tremendous amount of energy is required to process, create, and manufacture digital devices.
One way to reduce their environmental impact is to extend their life. ThinScale's Device Analytics has a direct and measurable impact on achieving that.
"ThinScale's Device Analytics feature is a first responders tool kit for IT teams," said Gerard Adlum, Head of Content Strategy & External Comms at ThinScale.
"It pinpoints performance issues across the installed base. It precisely identifies the devices that need replacing. That reduces capital expenditures and reduces a company's carbon footprint."
Teleperformance, a ThinScale client, also aims to streamline the IT infrastructure to reduce energy consumption. A critical part of this is only purchasing STAR-rated and EPEAT-certified equipment.
Join The Club. Work With Vendors with an ESG Policy
Nowadays, there is constant scrutiny of the way companies impact society and the environment.
ESG, which stands for environmental, social, and governance, will require 50,000 EU companies to report on these topics starting in 2023.
"Many contact centers are committed to ESG and the green contact center movement," said Adlum. "ThinScale is equally committed. Our products have a measurable impact on reducing the need to buy thousands of devices, and we also provide that securely."
Ensuring vendors have such an ESG policy is critical to the green contact center of tomorrow – alongside BPO partners.
Again, consider Teleperformance as an example. The global BPO’s strategy includes several pillars, such as: