CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive. In this session, we explore the ethical considerations brands must make before deploying AI in the contact center. In doing so, we discuss:
- How has AI use has changed in the contact center over the past 2 years?
- What ethical, data privacy, and security challenges have contact centers been confronted with in that time?
- How is Enghouse approaching ethical AI to help its clients push past these challenges?
- How can contact center buyers evaluate their potential partners' ethical practices?
For on Enghouse Interactive's contact center tech philosophy, visit: https://enghouseinteractive.co.uk/ Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News - #contactcenters #ethicalai #enghouse Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.