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Interview28 Oct 2024 · 1 min read

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

With lots of possible contact center AI use cases and models to mull over, creating a focused strategy is tricky. Thankfully, Michael Guerrero, Director of C...

Charlie Mitchell

With lots of possible contact center AI use cases and models to mull over, creating a focused strategy is tricky.

Thankfully, Michael Guerrero, Director of Cloud Telephony & CRM at AdventHealth, was on hand at CCW Nashville 2024 to share some sage advice.

In conversation with CX Today's Charlie Mitchell, he discussed:

  1. How can contact centers focus on the AI opportunities that matter?
  2. The use cases that AdventHealth has deployed within customer service.
  3. Ensuring the responsible and secure use of AI across customer experiences.

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