Spearline has conducted millions of test calls worldwide, resulting in billions of data-points. The most popular tests the company performed last year, looked for imperfections in connection and audio quality. Spearline even tested for latency, and conference dial-out, to name a few more.
In an interview with UC Today, Matthew Lawlor, Co-Founder, and Chief Technical Officer, Spearline, said testing for latency is the key to ensuring top-notch customer experiences, adding:
"As customer requirements expand, Spearline will respond with innovations that expand and enhance our testing capabilities fivefold to meet international demand"
And the company has good reason to respond this way. According to a recent whitepaper put out by the company, one-in-25 calls fail to connect, despite network monitoring.
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Matthew Lawlor[/caption]
Opening up about the real dangers of lag, Lawlor told me about one of Spearline's customers that had connectivity issues spanning 30 hours. With an estimated 4,000 customer calls affected, he added, "Only one customer complaint reached the telecoms team."
Such a low rate of customer complaints could imply enterprises should not rely on consumers to make them aware of problems with networks." The complaint, according to him, came 13 hours after Spearline tests first reported the issue.
Is Latency Impacting Enterprises?
Latency or lag as it is also called impacts businesses of all sizes. Lawlor added you can reduce latency if network managers are aware of it. In the case of lag, awareness gives business leaders the chance to make adjustments to their services so latency decreases.
