Flexible work solutions provider GoTo, formerly known as LogMeIn, has launched a reworked CCaaS solution to meet the needs of SMBs.
The GoTo’s Contact Center is said to aims to boost sales, improve customer experiences, and enhance engagement across multiple channels.
Paddy Srinivasan, Chief Product and Technology Officer at GoTo, said: "At its core, GoTo aims to make remote work easy and affordable for all companies, no matter their size. That is exactly what we have done by expanding GoTo’s Contact Center options to meet more customers engagement needs."
Gone are the days of SMBs feeling like costly and overly complicated contact centers are out of their reach. We believe that small businesses especially can benefit from the ability to engage with their customers across a variety of channels. With GoTo’s new Contact Center we are enabling just that with a simple, easy to deploy, and affordable contact center solution.
The new updates in the refreshed GoTo’s solution include remote support capabilities, advanced real-time analytics, and a range of time-saving features such as queue callbacks.