InterviewCRM & Data29 Jun 2020 · 3 min read

Google Cloud Snags Salesforce and SAP Execs

Soon-to-be former Salesforce Senior Vice President, General Manager Industry Sales, Pip White's set to own Google Cloud's Sales efforts in the UK and Ireland...

Moshe Beauford

Soon-to-be former Salesforce Senior Vice President, General Manager Industry Sales, Pip White's set to own Google Cloud's Sales efforts in the UK and Ireland. With more than 20 years of sales experience, White's held leadership roles at HP, where she managed teams in Europe, the Americas, Africa, as well as the Middle East. White will replace Alan Coad, who held the role for the past two years.

[caption id="attachment_29489" align="alignleft" width="200"] Pip White[/caption]

Former SAP Chief Product Officer Abdul Razack will act as Google Cloud's newest VP of Tech Solutions, in charge of the U.S. market. At SAP, Razack was CPO for over a year, and as Head of Technology/Architecture for over one year. In total, Razack lends more than 25 years of technology experience to Google Cloud, 15 of which, were spent at SAP.

He's charged with Google Cloud’s full product strategy, including infrastructure, the modernization of Google's applications, data analytics, and artificial intelligence. Razack's to report to Hamidou Dia, Google Cloud’s VP, and Global Head of Solutions Engineering. In May 2020, Google Cloud announced it hired Lori Mitchell-Keller and George Nazi to catapult Google Cloud's efforts to strengthen its telecommunications capabilities.

[caption id="attachment_29492" align="alignright" width="200"] Abdul Razack[/caption]

Mitchell-Keller is also a veteran of the software company SAP, he spent 13 years as the company’s General Manager of Consumer Industries. Today, George Nazi is Google Cloud's Global Vice President of Telco Media and Entertainment Industry Solutions. He served as executive VP of Alcatel-Lucent and President of Global Customer Delivery and as President of Networks and IT Infrastructure on a global-scale at British Telecom.

Google Cloud recently partnered with the UK Government in an exclusive deal set to make Google Cloud infrastructure milder and more affordable to access for those in the public sector. In April, at the height of the novel Coronavirus, Google Cloud launched a rapid-deploy chatbot, the virtual agent assists agents with the surges in inquiries contact centers have felt during COVID-19.

On the contact center front, technologies such as IVR and bots have been a driving force in much of Google Cloud's success in a world that values, and most importantly, expects exceptional customer experiences. There's a lot of dough to be made in the contact center software market, and according to Fortune Business Insights, the market could reach $48,010,000 by 2026.

[caption id="attachment_29493" align="alignleft" width="200"] Lori Mitchell Keller[/caption]

North America already dominates a large portion of the contact center market share, bringing in $542,100,100 million in revenue in 2018. The Asia Pacific region secured $341,200,600 in revenue in 2018. I'm told, this is mostly backed by the "Rising investments in implementing advanced cloud-based software by the small and medium organizations."

Other factors like ongoing headways in developing countries such as India and China further contribute to regional growth. In June 2019 8x8 Inc. launched its contact center solution on a global scale, producing services like knowledge and survey databases, speech analytics, quality management, IVR, customer journey analytics, omnichannel, reporting, automatic call distribution, and dialing on a single platform. This delivered a powerful blow to the company's rivals.

Google Cloud has a contact center solution, too, and its equipped with advanced IVR as well as other technologies such as AI designed to lessen the workload of agents who have undoubtedly seen an increase in traffic throughout the novel Coronavirus.

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