Delivery service start-up Glovo has engaged Orange Business Services to support its global expansion plans with a wide range of contact centre and telephony services.
To help the start-up’s launch platform scale for international operations and continued growth, Glovo chose 100% cloud-based digital voice services from Orange. Glovo can now easily deploy telephony services worldwide and ensure call quality, while addressing local requirements for any given country.
Orange Business Services manages Glovo’s international call collection for merchants and customer support through Contact Centre Access. The platform provides different types of numbers such as toll free, call connect and routing without any technical or regulatory constraints in more than 150 countries and territories. Billing is provided at both local and central levels, enabling Glovo to better manage its resources.
Business Talk from Orange enables Glovo to optimise its telco costs, replace multiple local providers, and launch services in new countries quickly. The self-care portal allows the company to place orders, configure and manage voice sites and associated options in real-time. The portal also provides visibility on usage.
In addition, Orange has deployed two SIP trunks for Glovo to manage more than one million calls per month and save on traffic and access costs. The SIP trunks also provide Glovo operational simplicity, including the ability to scale, seamlessly integrate multichannel communications, and ensure resiliency.