Digital customer service provider Glia has integrated Clinc’s virtual banking assistant into its platform to help financial institutions “modernise” customer interactions for the digital world.
The assistant can respond to inquiries and transfer interactions to customer service agents when more complex inquiries occur. This eliminates the need for customers to reauthenticate, provide context or leave the digital channel.
Steven Kaish, SVP, Product Marketing and Alliances at Glia, said: "Clinc's virtual banking assistants are able to communicate with customers in a natural, intuitive way, making engagements more successful and productive."
"Integrating Clinc's technology into our Digital Customer Service platform will allow us to better support financial institutions by enabling them to leverage a strategic blend of automation and the human touch. Together, we're helping banks and credit unions enhance customer engagements, cut costs and more seamlessly scale."
Clinc claims their virtual banking assistants have 82% CSAT and 90% containment rates.
This integration will provide Glia’s customers with convenient and efficient support through messaging, video banking and voice.
John Lichtenberg, CMO at Clinc, said: