Global leader in cloud customer experience and contact centre solutions, Genesys, has recently announced that its Genesys Cloud solution is available in the AWS Marketplace. The AWS Marketplace is a digital environment where companies can find thousands of software solutions from independent vendors around the world. Within this environment, you can easily find, test, and deploy software that’s compatible with the Amazon Web Services environment.
Enterprises now have a brand-new way to access their Genesys Cloud solutions – the all-in-one offering for public cloud contact centres.
Choosing your Genesys Cloud Strategy
Now that Genesys Cloud is officially available within the AWS marketplace, customers can benefit from simplified contracting and sourcing experiences, as well as consolidated billing, allowing for massive cost savings. The updated listing will also give organisations the opportunity to apply their use of cloud technology from Genesys to the Enterprise Discount Program solution from AWS.
As more companies migrate their applications to the cloud, simplicity, flexibility, and choice are in high demand. VP of AWS Marketplace and Control solutions, Dave McCann, said that Amazon is thrilled to be welcoming Genesys Cloud to the marketplace. They believe this new service will provide AWS customers with another industry-leading way to transform customer experience.
The decision to launch Genesys Cloud in AWS Marketplace is just the latest decision made by Genesys in a long-standing relationship between the company and AWS. The Genesys Cloud is hosted on AWS and allows organisations to provide Experience as a Service solution for today’s experience-driven landscape. The cloud solution allows companies to cultivate stronger relationships across channels from social media, to text, webchat, and voice.
