In 2021, Genesys released its inaugural sustainability report, establishing goals to build a better, more sustainable future.
By 2030, the prominent CCaaS provider aims to achieve the following goals:
- Become carbon neutral
- Positively impact one million lives
- Have a workforce as diverse as the markets where we work
Supporting its clients in moving away from on-premise solutions is critical to achieving the first goal, allowing Genesys to work with its clients remotely to bolster their solutions.
To accelerate the pace of these migrations, the vendor is partnering with businesses across the world, reducing emissions created by legacy systems by over 80 percent.
Notably, over 90 percent of its new bookings in the fiscal year 2022 come from its cloud portfolio, an increasing number that is keeping the company on track to meet its carbon goals.
Other carbon reducing initiatives include investing in eco-friendly travel, adding environmentally friendly features to its workspace, and advancing sustainable procurement.
Overall, its work has contributed to a 22 percent reduction in greenhouse gas emissions year-over-year.
Discussing the vendor’s progress towards its goals, Bridgette McAdoo, Global Sustainability Officer at Genesys, said:
Every Genesys employee, regardless of level or location, has ownership of our path to a more sustainable future. Together, we’re committed to embedding sustainability into the core of our business to be a catalyst for the change we hope to see in the world.
To achieve its other sustainability objectives, Genesys clearly lays out its approach:
- Use our products for good in crisis communication and suicide prevention
- Engage our employees to continue to be the employer of choice
- Promote diversity, equity, and inclusion (DEI) in our workforce and supply chain
So far, this strategy appears to be bearing fruit, with Genesys revealing that after only 12 months, it has "positively impacted" 244,000 lives.