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27 Nov 2023 · 1 min read

Generative AI in the Contact Center: What's Possible Now, and What's Coming?

Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru , and Zeus Kerravala, Founder and Principal Analyst at ZK Resea...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru, and Zeus Kerravala, Founder and Principal Analyst at ZK Research.

Together, we consider the present and future of generative AI in the contact center.

In doing so, we consider:

  • Current use cases of GenAI in the contact center
  • How these are changing the agent role
  • Security precautions for contact centers and their tech vendors
  • The future outlook for GenAI in the contact center

Content Guru is a contact center stalwart that has recently released new GenAI solutions. Check them out here.

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