Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

Stuart Dorman, Chief Innovation Officer at Sabio, discusses the most exciting GenAI innovations and how they may impact contact centers.

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.

We consider the evolution of generative AI and how it is influencing the contact center space. In doing so, we discuss:

To deep dive into the eBook mentioned at the end of the conversation, visit: https://go.sabiogroup.com/ai-and-automation-to-empower-agents.html

For Sabio's thought leadership on all things CX, visit: https://sabiogroup.com/blog

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