CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.
We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:
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17 Jan 2024 · 1 min read
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Watch on YouTube. CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara . We discuss some of the trends, traps, and solutio...
- How generative AI bolsters the abilities of virtual agents
- The risks associated with the virtual agent evolution
- The generative AI trust gap
- How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents
Learn more about Cyara's conversational AI testing platform Botium here.
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