CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.
We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:
- How generative AI bolsters the abilities of virtual agents
- The risks associated with the virtual agent evolution
- The generative AI trust gap
- How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents
Learn more about Cyara's conversational AI testing platform Botium here.