GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations

Watch on YouTube CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk . We discuss three of the latest GenAI innovations t...

Charlie Mitchell

Watch on YouTube

CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk.

We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contact Center platform, and how to deploy them.

In doing so, we consider:

Use Case 1 - Case Summarization
Use Case 2 - Customer Sentiment Analysis
Use Case 3 - Automated Follow Ups
What's the process for implementing these use cases?
What's coming in terms of future innovation?

If you'd like to find out more about ComputerTalk's contact center offerings, visit their website.

Thanks for watching. If you’d like more content like this, don’t forget to SUBSCRIBE to our channel.

You can also join the conversation on our X and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…