Market analytics leader Gartner has published its eagerly-awaited 2022 Magic Quadrant report for Data and Analytics Service Providers.
Vendors in this space offer a wide range of solutions, which aim to enhance business intelligence, data management, and data science. Some service providers specialize in one of these areas, while others provide a wide range of offerings.
Thankfully, Gartner introduces the proposition of many industry-leading providers, isolating the strengths and cautions of each. In doing so, it identifies market leaders within the space.
In this year’s report, Gartner has evaluated the D&A offerings of 18 global providers, isolating 12 market leaders in the process.
The Definition of a Data and Analytics Service Provider
As Gartner suggests, a Data and Analytics Service Provider offers technologies to manage data for operational and analytical purposes. By harnessing these, enterprises can improve business processes, outcomes, and decision-making.
Thanks to this potential, D&A technologies often play an integral role in digital transformation and acceleration programs. As a result, they are rapidly rising in prominence across the CX world. After all, as Gartner's research indicates, 69% of companies have accelerated digital business initiatives in the wake of COVID-19.
However, in recent times, the field has become increasingly fragmented, with many game-changing innovations hitting the market. Larger, full-service providers have acquired these nifty propositions and are expanding their offerings and evolving their strategy.
Getting to grips with how they are doing so, the 2022 Magic Quadrant for Data and Analytics Service Providers divides vendors into one of four segments: Leaders, Challengers, Visionaries, and Niche Players. Here, we review them all.
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Gartner Magic Quadrant for Data and Analytics Service Providers 2022[/caption]
Leaders
Leaders in the Magic Quadrant demonstrate a complete vision, which influences the direction of the Data and Analytics Service Provider market. They also boast a proven ability to execute, innovate, and deliver leading platform features. Paving the way in terms of overall viability, this year’s leaders are:
- Accenture
- Deloitte
- EY
- KPMG
- IBM
- TCS
- PwC
- Infosys
- Capgemini
- Cognizant
- Wipro
- Atos
Accenture
Accenture is on a mission to “put data at the core of business change”. In doing so, the vendor enables enterprises to use their data in new ways, and at new speeds. Such pace impressed Garter, as the analyst praised the provider’s ability to accelerate transformation projects. It also commended Accenture for its acquisition strategy, integrations, and technology capabilities. In doing so, Gartner ranked the provider first for both its ability to execute and completeness of vision.
Deloitte
Deloitte is highly regarded for its deep industry expertise. Combining this knowledge with robust AI capabilities, the company specializes in design, testing, and deploying complex business and technology transformations. Gartner applauds Deloitte for this while pinpointing partner innovation and flexibility as further distinguishable strengths. Such flexibility refers to pricing and deployment, with Gartner lauding the speed at which companies can implement Deloitte’s ReadyAI solution.
EY
EY combines issue-led and technology-enabled approaches to help brands make data-driven decisions and thrive in the digital-first reality. These decisions pave the way for better business transformation, an area that Gartner identifies as a particular strong suit of the EY solution. The market analyst also highlights decoupled data and application layers as well as talent acquisitions and development as further fortes.
KPMG
KPMG helps businesses to establish trust in D&A by equipping leaders with the necessary knowledge and technologies to solve complex business problems. Gartner notes that many clients appreciate the advisory service that KPMG offer, in tandem with its technical analytics framework. Referred to as “Connected. Powered. Trusted.”, this framework guides business transformation efforts. Such an innovative approach is a significant strength of the KPMG proposition, alongside its asset-based delivery.
IBM
IBM is an industry heavyweight, renowned for its far-reaching enterprise technology expertise. Yet, the service provider couples its advanced solutions portfolio with an underlying focus of creating user-friendly experiences. In doing so, the provider achieves a “human-centric” and “technology-centric” dualism across numerous domains. As Gartner suggests within the report, this differentiates its D&A proposition.
TCS
Providing enterprise data management, reporting, and AI tools, TCS empowers businesses with a single source of truth that informs transformation strategies. Harnessing the power of the cloud, TCS creates an open ecosystem that enables users to integrate a suite of assets and maximize the power of AI. Gartner underlines TCS Decision Fabric as a prime example, which is a series of industry-specific cognitive solutions that speed up digital transformation efforts.
PwC
PwC is another market leader with well-documented expertise in the space. As such, the company knows how to successfully play the “strategic partner” role, creating a holistic D&A strategy - known as “The New Equation” - to do so. Such an approach is a central component of PwC’s market proposition, helping the service provider deliver sustained outcomes. It also invests heavily into its platform ecosystem, doubling the number of analytics apps within the D&A solution to 4,000 in the past year.
Infosys
Infosys blends data and insights to guide better decision-making through its D&A solution. Pinpointing its robust data management capabilities, Garter believes that Infosys provides an ideal technology suite for clients eager to modernize their D&A landscape. With ever-evolving assets and services, a growing skills ecosystem, and a track record of investing in innovation, Infosys continuously strive to do more with data and transform the business.
Capgemini
Offering end-to-end scalable D&A services from across Capgemini Group, the provider puts the spotlight on data science to develop a unified portfolio of innovative solutions. Communicating with one another, these solutions enable companies to leverage expertise more easily across various departments. Such a capability is significant when enhancing CX. Lower cost of ownership is another benefit of the Capgemini proposition, which Gartner emphasizes, in addition to the thought leadership of its team.
Cognizant
Cognizant increases agility by delivering quick insights to users through intelligent, data-driven decision-making. Gartner notes this as a significant feature of the Cognizant portfolio as the provider stresses the importance of harnessing analytics to education decisions and achieving positive outcomes. The vendor packages these tools within Cognizant Data and Intelligence Toolkit. Alongside this, Cognizant provides deep industry expertise to increase the chances of rollout success.
