Formation Tech, a company that specialises in cloud-based UC and CC services, have recently published a new webinar. The video session, which appeared live on the Formation Tech website on the 30th of April, highlights the importance of the Managed Service wrap within a Unified Communications and Contact Centre Strategy. If you are considering migrating your voice services to the cloud the webinar is a must watch as it will not only highlight key criteria you should consider but also the less obvious pitfalls to avoid for a successful deployment. The recording of the full webinar is now available from Formation Tech, with Mike Wheadon leading the discussion on managed services. According to Formation Tech, the benefits of IT and communications managed via the cloud have never been so apparent as they are today. In an age where more companies than ever are seeing the value of the cloud for business continuity, it’s time for everyone to take the next step in their digital transformation journey.
What You’ll Learn from this Webinar
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Mike Wheadon[/caption]
As companies around the world continue to search for new ways to boost the value of their unified communication and contact centre technologies, managed service plays a significant role. Under the guidance of a good managed service provider that understands complex eco systems businesses of all sizes can tap into the next-level technology required to boost team productivity and improve customer experiences.
You don’t necessarily need a robust IT team to help with formatting and provisioning this technology, because your managed service provider handles everything on the back-end for you. The Webinar provides an insight into the often confusing and dynamic infrastructure required for real time voice services and how important it is to make sure that everything is running smoothly.
According to Formation Tech, before COVID-19, only around 50% of CTO’s had a cloud strategy in place to help keep their company running. However, the number has now increased to around 90%.