Five9 has signed its "largest deal ever" with a Fortune 50 company and prominent US bank, which serves 70MN customers worldwide.
The win will generate over $50MN in annual recurring revenue (ARR) for Five9 over "several years".
Delighted to share the news during an earnings call, Mike Burkland, CEO of Five9, said:
We're thrilled to add this win to our previously announced megadeals such as the parcel delivery company, the healthcare conglomerate, and the global healthcare insurance company.
"As a result of this win, enterprises and the financial services industry are taking notice, and they're already pulling us into large financial services opportunities.
"As a reminder, our market success is not just due to our award-winning platform, but also because of our people and our partners."
The bank had spent several years looking for a provider with a global footprint to deliver an innovative, secure, and scalable CCaaS solution.
As that search continued, it persisted with a complex patchwork of legacy platforms, which features systems it acquired directly alongside those picked up through merger and acquisition (M&A).
To move off that environment, the bank will leverage Five9’s Aceyus platform to centralize and normalize data from across this myriad of systems.
In addition, it will leverage Five9’s full omnichannel offering, intelligent virtual agents (IVAs), and workforce engagement management (WEM) suite powered by Verint.
Lastly, the bank will utilize many integrations to over two dozen CRM platforms – including Salesforce and ServiceNow.
How Five9 Secured the Megadeal
As hinted, Five9’s Aceyus solution and tight partnerships with other CX ecosystem players proved significant draws for the Fortune 50 organization.
Yet, Dan Burkland, President and CRO of Five9, also credited Five9’s fixation on delivering business outcomes – alongside its hands-on sales approach.
"They really wanted to understand how would we help them deliver business outcomes… and you have to demonstrate that," he said. "You can't just put up slides and talk about what you've done before or what you're going to do for them.
So, we had dozens of people, technical folks from the bank, that spent several consecutive days here on multiple occasions to really understand that.
The CRO also tipped his cap to Five9’s professional services team and how they helped build trust beyond in the vendor’s people, partners, and – of course – tech.
Finally, he highlighted the role of AI, with the bank wanting to utilize different AI engines across CX use cases. Five9’s vendor-agnostic approach allows them to do precisely that.
