Five9, a leading provider of the intelligent cloud contact centre, today announced a partnership with Neustar, a global information services and technology company and leader in identity resolution. The collaboration aims to provide support for the implementation of the FCC-mandated STIR/SHAKEN call authentication for Five9 customers through Neustar’s Certified Caller. The collaboration will also ensure business continuity for customers ahead of the June 30 deadline that requires all service providers to implement STIR/SHAKEN to fight unlawful robocall and illegal call spoofing.
The STIR/SHAKEN call authentication framework is designed to prevent callers from falsifying, or spoofing, the information displayed on caller ID during incoming calls.
James Garvert, Senior Vice President and General Manager of Communications Solutions at Neustar, said: “Customers prefer the phone channel, especially for exchanging complex, urgent or sensitive information.
“We’re excited to partner with Five9 to ensure their customers’ legitimate calls receive the highest possible attestation level, so they are not blocked or marked as spam. Industrywide adoption of STIR/SHAKEN will help make the phone safer and restore trust in the phone channel.”
Jon Peterson, Neustar Fellow and primary author of the STIR specifications, added, “Neustar has worked with Five9 over the years in the development of industry standards related to STIR/SHAKEN, and is pleased to work together as business partners to bring this important technology into CCaaS."