CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.
We consider how contact centers can handle influxes of traffic.
In doing so, we discuss:
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6 Nov 2023 · 1 min read
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Watch on YouTube. CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9 . We consider how contact...
- The challenges for customer, agents, and the wider business
- How AI can tame those challenges
- Industry-specific considerations for retail and insurance
- Non-AI-driven tools and tactics
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