Leading provider of cloud contact centre solutions for the intelligent customer engagement space, Five9, recently announced a new partnership with Microsoft. According to the brand, Microsoft has officially chosen Five9 as its strategic contact centre partner, to combine the capabilities of the Five9 intelligent cloud environment with Microsoft Teams.
This is exciting news for companies who want to access both the convenience and reliability of Five9 with the functionality of Microsoft Teams. According to the president of Five9, Dan Burkland, the company is delighted to be partnering closely with Microsoft Teams to deliver an advanced end-to-end solution for its customers. The addition of Microsoft Teams into the Five9 portfolio means that Five9 can offer a fully comprehensive end-to-end solution, including Microsoft Dynamics 365, Microsoft Teams, and Five9 technology.
Together, Five9 and Microsoft have what it takes to provide an unparalleled solution to state-of-the-art customer experience.
Improving Customer Experience with Five9 and Teams
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Dan Burkland[/caption]
According to a press release from the Five9 group, the new integration with Microsoft Teams will allow for enhanced customer experience by taking the collaboration tools of Teams and integrating them with the Intelligent Contact Centre services of Five9. This combination of capabilities will give contact centre agents access to all of the innovative resources they need in the Teams community, ensuring quicker resolutions for common issues.