Yesterday, California-based cloud contact center solution provider Five9 reported its fourth-quarter earnings for 2019. According to the report, the company saw revenue rise by 28 percent in the fourth quarter of 2019. That same quarter, Five9 CEO, Rowan Trollope, said the company set another personal record, reporting $92.3 million in revenue.
Compare this to the $72.3 million it made in the fourth quarter of 2018. Five9 also marked its sixteenth consecutive quarter of positive operating cash flow as well as reported positive guidance.
Rowan Trollope, CEO, Five9, said its total revenue for 2019 increased by 27 percent. Last year, it reported, it earned $328 million, compared to $257.7 million in 2018. Trollope further shared in a statement, he believes 2019 was just the beginning of ten years of growth for the company.
"In 2019, we believe we set the foundation for our next decade of growth. We significantly strengthened the leadership team and expanded our product and platform to deliver the best-of-breed experiences for large enterprises"
Five9 also announced it will acquire Virtual Observer, a provider of cloud-based workplace optimization tools. The pending acquisition is set to expand Five9’s portfolio with an integrated workplace optimization offering that fits in the mix of the company's 'ongoing strategic partnerships with leading WFO providers,' Five9 noted in a statement.
Both announcements come just months after Five9 said it would acquire the Integration Platform as a Service (iPaaS) platform Whendu. The solution is said to accelerate the contact center migration process.
Five9's 2020 Guidance
On the conference call for its annual report, Trollope said he expects the company could report between $380 and $383 million in revenue. GAAP net loss may reach between $30.9 to $27.9 million, $0.43 or $0.48 per share," he added.
Looking at non-GAAP net income, Trollope expects between $55.5 to $58.5 million, or $0.83 to $0.87 per share.