Having experienced a meteoric rise to the forefront of the CCaaS space, Five9 is determined to cement its position.
Of course, that will require releasing innovations, integrations, and services by the bucketload.
Yet, it also necessitates an ever-expanding global footprint, which Five9 has established by developing data centers and research hubs in key growth regions.
Perhaps the most prominent of these hubs is Five9’s new European engineering headquarters in Porto, Portugal – a European hotbed for tech talent and innovation.
" Five9 chose Porto due to its tremendous engineering, technology, and contact centre talent, and to provide scale to the company's international expansion," said Daniel Silva, VP of Engineering at Five9 and Site Lead for the Porto hub.
"The local presence to our European customers allows us to partner with our customers, so together, we can build products that directly impact their needs.”
But it's not just a purely European play. Indeed, engineers in Porto will integrate with Five9’s global tech teams, building the Five9 platform for customers worldwide.
Naturally, much of the efforts from this hub will fixate on making it easier for Five9 to listen to and understand its European customer challenges. Yet, that’s only part of the story.
Global innovation is front and center of the Porto team’s agenda.
Speed It Up. Innovate In Porto
"Innovate or die" is often attributed to Peter Drucker, a management consultant and author. The phrase presents business leaders with a stark choice, especially when the pace of technological change has reached unparalleled complexity and speed.
"The engineering at Porto is a continuous delivery process from inception to delivery, Silva said. "It's successive releases every day, multiple times a day," explained Silva.
Five9's US engineering team helps accelerate these efforts. Residing on the West Coast, that team is joined at the hip with engineers in Porto, delivering around-the-clock innovation.