Five9 has credited its AI credentials for driving record quarterly and full-year sales.
The CX vendor saw sales rocket 40 percent to $609.6m in 2021, while Q4 revenues were up 36 percent.
Five9 also stated that its Intelligent Virtual Agent (IVA) is its “most scaled” AI-based solution, revealing that IVA usage tripled last year. Such growth has contributed 10 percent of enterprise bookings from new customers.
Rowan Trollope, CEO at Five9, said:
Our results were driven by the growing market adoption of our AI and Automation offerings. In addition to the success, we have made in our march upmarket, as prospective enterprise customers turn to Five9 for the reliable and innovative platform we have built as a company.
Five9 used an earnings call with investors to tease details of its product pipeline. It said that upcoming capabilities include Agent Assist, which guides agents through checklists and verifies they’ve carried out the required tasks.
It also revealed that it is investing in technology dubbed "conversation architect", which provides a central hub for building and managing AI applications.
"Conversation architect provides a no-code solution that enables customers to train AI models off of their own data without needing machine learning or AI expertise, just business expertise," Trollope added.