Five9 has been recognised by Frost and Sullivan as a Growth and Innovation leader in the North American Enterprise Cloud Contact Centre Market, 2021.
A leading provider of cloud contact centre software, Five9's focus on developing enterprise-class platform capabilities and its AI-infused solutions were placed it high on the Radar Innovation scale.
Nancy Jamison, Industry Director, ICT at Frost & Sullivan, said: "Since 2019, Five9 offers expanded scalability to support thousands of agents on a single-tenant domain.
"Through talent investment and acquisition, the company has gained new functionalities to enable its continued growth and has invested heavily in the area of AI technologies, becoming a top performer in the market."
Genefa Murphy, Chief Marketing Officer at Five9, added: "We are honoured to be recognised by Frost & Sullivan as a growth and innovation leader in the North American Enterprise Cloud Contact Centre Market.
"This award also serves as encouragement to our team as we continue to innovate and deliver leading-edge services and solutions, helping enterprises manage and optimise all aspects of the customer experience in this evolving business climate."
The mature North American CaaS market is expected to grow from $2.1 billion to $4.1 billion by 2026, with the expansion of hybrid cloud offerings and the alleviation of many data security and scalability concerns about cloud deployments having led to an increase in the large enterprise portion of the market shifting toward full cloud models.