Five9 has announced the appointment of Steve Blood as the company’s new VP of Market Intelligence and Evangelism, as the CCaaS specialist aims to enhance its global CX offerings.
Having previously been at Gartner for over 23 years, where his most recent position was as Vice President and Analyst in the company’s Customer Service and Support Team, the switch “underscores our (Five9’s) role as an innovator,” according to Five9 CMO, Niki Hall.
“His profound understanding of market demands will help amplify Five9’s thought leadership and his invaluable contributions will undoubtedly bolster our mission to deliver unparalleled CX solutions across all scales and sectors.
We are beyond thrilled to welcome Steve and look forward to achieving remarkable milestones together.
With a wealth of analytical and research experience in the CX sector, Blood's new position will see him play an integral part in Five9’s ambitions to grow and expand its global customer experience leadership offerings.
In discussing the announcement, Blood was full of praise for his new employer:
“Five9 has achieved strong brand recognition and demonstrability in a market that was dominated by legacy customer experience and service technology.
I’ve been watching this market for decades and have always been impressed by how Five9 has grown organically to one of the largest CCaaS players today.
It may be some time before Blood’s impact at Five9 can be measured, but what can the man’s background and experience tell us about what he’ll bring to the role?
What Will Five9’s New VP Bring to the Table?
Having worked for one of the CX industry’s premier research and guidance providers for almost a quarter of a century, Blood will have invaluable insights into the trends and notable occurrences throughout the sector during this period.
Most recently, his analysis contributions have included the Gartner Magic Quadrant for Contact Centre as a Service, Predicts 2024: Customer Service and Support Strategy and Leadership, and Market Guide for Digital Customer Service and Support.
More specifically, Blood’s expertise lay in the fields of market insights, contact center applications, digital customer service and customer service analytics.