Five9 has expanded its relationship with financial services-focused digital transformation firm Sandbox Banking.
The collaboration aims to enhance the connectivity between Five9's CX solutions and core banking systems through Sandbox Banking's Glyue platform.
Glyue's integration capabilities are now accessible through the Five9 CX Marketplace. This facilitates the management of APIs and integrations between Five9 VCC, ISV products, and core banking systems such as Jack Henry and Fiserv. This integration supports real-time data synchronisation and operational automation for banking and credit union processes.
Jake Butterbaugh, Senior Vice President of Global Partners at Five9, said: "The Five9 intelligent CX platform offers a comprehensive suite of solutions for orchestrating customer experiences.
"Its cloud-native, scalable, and secure platform encompasses contact centres, omnichannel engagement, Workforce Engagement Management, extensibility through a vast partner network, and AI-driven automation and journey analytics.
"This collaboration is expected to empower over 2,500 organisations globally with enhanced customer interactions."
The integration enables direct communication between Sandbox Banking's Glyue and the Five9 CX platform, streamlining interaction with banking cores. This improved connection within the Five9 IVA environment enhances agents' ability to efficiently assist customers and members by automating the retrieval and addition of data from and to the core systems.
Key features of the integration include account retrieval, transaction searching, the transferring of funds and PIN changes.
Five9 Acquisition
Earlier this month, Five9 revealed its intention to acquire Aceyus for an all-cash deal amounting to $82 million, contingent on specific price adjustments.