CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.
In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:
- Who is the target market for the Salesforce Contact Center?
- How hard will Google go on CCaaS?
- The current state of the CCaaS market
If you're looking for more information on Salesforce and Google's contact center solutions, follow the links below: