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Agent Experience30 Sept 2024 · 1 min read

Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

Watch on YouTube CX Today's Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled . In this episode, we c...

Watch on YouTube

CX Today's Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.

In this episode, we consider:

  • The top-line benefits of integrating QA and performance improvement software with WFM
  • Some use cases and challenges of using these platforms together
  • What constitutes a good integration partnership and the benefits that it brings to customers
  • The benefits of having a fully integrated best-in-category solution over an all-in-one solution

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