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Rob Scott hosts Brendan Dykes, Senior Director of Product Marketing, Genesys and Martin Hill-Wilson, Owner of Brainfood Consulting.
In this session we discuss the following:
- What does experience mean for customers?
- Have expectations changed?
- What is technology’s role in CX?
- How does technology solve the CX challenge?
If you're looking for more information on this topic visit the Genesys website.