Evolve IP announced that it has partnered with Dubber to enable enterprises to analyse data points across conversations, capture attributes of calls, videos, and messages, and improve customer and employee interactions.
The Dubber platform will enable a unified recording and analytics solution across Microsoft Teams, Cisco Webex, and Evolve IP enterprise voice services. Many existing Evolve IP customers with Call Recording solutions will be upgraded to Dubber early next year.
Scott Kinka, Chief Strategy and Innovation Officer of Evolve IP, said: "The average business is using 3.5 different collaboration solutions and most expect users to continue to work away from the office the majority of the time. Gaining insights into critical work conversations occurring out of the office on a variety of platforms is becoming vital for businesses as we adjust to a 'Work Anywhere' future."
"By 2025 Gartner estimates 75% of all calls will be recorded. By natively integrating Dubber's solution into Evolve IP's critical infrastructure, we can extend call recording to every endpoint, unlocking the possibility of AI on every phone and meeting the demand for unified conversational recording."
Steve McGovern, CEO of Dubber, said
"Evolve IP is an obvious partner for us as their pace of innovation will support our continued growth as we look to meet the growing demand for natively integrated voice solutions that support a remote workforce. We are looking forward to collaborating with such an ambitious partner that has such a strong reputation and footprint in their markets."
With just a click, Dubber's Unified Conversational Recording platform enables voice data to be generated from every conversation and delivered to Dubber's infinitely scalable Voice Intelligence Cloud. Thence AI creates insights, intelligence, and transcriptions.
