ITEXPO 2027

ITEXPO 2027 takes place from 9 to 11 February at the Broward County Convention Center in Fort Lauderdale, Florida, organised by TMC as part of the #TECHSUPERSHOW. The organiser describes ITEXPO, which launched in 1999, as an event dedicated to communications and technology solutions for the enterprise mid-market, SMBs, resellers and service providers. It says more than 7,000 attendees are expected at the 2027 ITEXPO #TECHSUPERSHOW, with more than 150 conference sessions and an expo hall of 300-plus exhibitors. For CX and contact centre buyers, the official Customer Experience theme covers AI-powered engagement, omnichannel communications, personalisation, customer journey optimisation, analytics and automation. The 2027 call for papers also invites sessions on contact centre and CX solutions, voice AI and fraud prevention, identity and trust. TMC says collocated tracks at the #TECHSUPERSHOW span "cloud to AI to cybersecurity to CX and more". That mix is why the show matters to this audience. ITEXPO is not a pure contact-centre conference, but it puts CX platforms in the same building as the communications, AI and security vendors that sit underneath them. Collocated events include Generative AI Expo, which the organiser says will show how generative AI is being used to improve operations and customer experience today, and an AI Agents conference on technologies driving intelligent agents. The useful question in Fort Lauderdale is which of those CX and AI claims are tied to live deployments that mid-market and channel buyers can buy.