Customer Contact Week Nashville 2027

Customer Contact Week Nashville takes place October 20-22, 2027, at Music City Center in Nashville, Tennessee. Customer Management Practice presents it as a three-day gathering for customer contact leaders to work through challenges, look at innovations, and compare real-world strategies.

The official page leads with "All Insights, No Pitch" and says speakers are drawn from customer contact teams at established brands, service providers, startups, and industry thought leaders. CMP cites more than 1,000 attendees, more than 400 global brands, and more than 50 sessions, and lists financial services, consumer goods and retail, healthcare and wellness, and technology as the largest industry groups. The learning brief covers AI adoption, workforce strategies, and driving measurable CX results, with live demos and one-to-one meetings with solution providers.

CMP also says it will bring its research into the event through data reveals and benchmark-driven sessions, and that the CCWomen Summit will run as a dedicated experience exclusively at CCW. For CX buyers, Nashville is the new autumn date on the CMP calendar. The test is whether that research-led, "no pitch" promise holds once the expo and one-to-one meetings are in full swing.