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conference · hosted by Customer Management Practice · Orlando, FL, USAin 74 days

CCW Executive Leadership Exchange Orlando 2027

The CCW Executive Leadership Exchange is a one-day, invitation-only gathering on Monday, January 25, 2027, during Customer Contact Week Orlando. Customer Management Practice describes it as a new top-tier cornerstone experience within its customer contact event series, rather than as a standalone conference.

According to the official page, the Exchange brings together senior executives to benchmark strategies, look at innovations, and work through mission-critical challenges. CMP says space is extremely limited. Prospective attendees have to request an invitation and fill out a form to see if they qualify; the organizer says its team will then be in touch.

The official Exchange page does not name a separate venue. It is presented as part of CCW Orlando, which runs January 25-27, 2027. For CX and contact center leaders, the useful question is how this invite-only day differs from the main Orlando agenda, and whether the limited intake keeps the conversation genuinely senior.

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find out more ↗At CCW Orlando
what to watchthe newsroom’s read, not the organiser’s programme
01How CMP defines who qualifies for the invitation-only Exchange
02How the one-day format differs from the main CCW Orlando agenda
03What benchmarking and "mission-critical challenges" are actually on the agenda
04Whether the limited intake keeps the room genuinely senior
the discussion0 takes · attributed and checked, like everything else
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