CCW Executive Exchange March 2027

Customer Contact Week Executive Exchange March takes place March 24-26, 2027, at The Wigwam Resort & Spa in Litchfield Park, Arizona, near Phoenix. It is an invitation-only Customer Management Practice forum for senior customer contact and customer experience leaders.

CMP presents the Exchange as a quality-over-quantity gathering built around peer learning, candid conversation, and practical problem-solving. Curated one-to-one meetings are intended to connect attendees with solution providers that match their priorities, so leaders can evaluate partners without weeks of sourcing. The organizer cites more than 80 attendees, 33% Fortune 100 representation, an average of seven successfully matched one-to-one meetings per practitioner, and an 80% net promoter score. The official practitioner mix is led by financial services, healthcare and wellness, consumer goods and retail, and technology.

CMP's Executive Exchange overview frames the March meeting around building what comes next in customer excellence. For CX buyers, the value is in the smaller room and the matched meetings, provided the conversation stays on operational problems rather than a compressed sales cycle.