CCW Executive Exchange Emerging Tech 2027

Customer Contact Week Executive Exchange Emerging Tech takes place February 22-24, 2027, at the Hyatt Regency Mission Bay Spa and Marina in San Diego, California. It is one of Customer Management Practice's invitation-only Executive Exchange meetings for senior customer contact and customer experience leaders.

CMP describes the format as peer learning, candid conversation, and practical problem-solving, with curated one-to-one meetings that match attendees to solution providers aligned to their priorities. The organizer cites more than 80 attendees, says 33% of them represent Fortune 100 companies, and quotes an average of seven successfully matched one-to-one meetings per practitioner, with an 80% net promoter score. The practitioner mix on the official page is led by financial services, healthcare and wellness, consumer goods and retail, and technology.

The official program themes include omnichannel and personalized journeys, customer intelligence, and digital experience, as well as where human support still matters. That is the test in San Diego: whether the invite-only room, and those matched meetings, get beyond a vendor tour and into how emerging technology is actually being adopted.