CCW Europe Summit 2027

The CCW Europe Summit takes place October 12-14, 2027, at Taets Art and Event Park in Amsterdam, the Netherlands. CCW Europe, part of IQPC, calls it Europe's leading event for customer experience and service leaders and says the 2027 edition opens a new chapter, moving to an expanded venue on Amsterdam's North Sea Canal.

The official page says the Summit brings together senior customer service and experience leaders from fast-growing companies and large brands to work on the challenges facing consumer-facing organizations. It frames the moment as one in which AI is becoming embedded in how organizations operate, make decisions, and create value. Stated themes include the future of service models, the evolving role of people, customer ownership, and what high-performing organizations will look like in the years ahead. CCW Europe says the event is meant to get into the detail of those issues with peers, not only the big picture.

For European CX and contact center leaders, this is the continental flagship in the CCW Europe series. The new Amsterdam venue is the headline change for 2027. The useful test will be whether the program matches that ambition with practical sessions on service models and AI, rather than a change of scenery alone.