Video contact center events are valuable to growing brands.
Customer expectations are constantly evolving. Today’s consumers expect companies to deliver streamlined, convenient, and personalized experiences on multiple channels.
While self-service platforms and intelligent bots have grown increasingly popular recently, buyers are still looking for empathetic, human interactions. This has led to a rapid increase in the number of consumers seeking video-based CX experiences.
In the last couple of years, preferences for video calling in customer service have increased by 70%. Plus, many contact center vendors have embraced video as a core channel in an omnichannel CX strategy. However, some businesses still need guidance on how to use video effectively.
The following contact center industry events offer agents and team leaders a behind-the-scenes look at the emerging impact of video CX.
Contact.io
30th of August to 1st of September, 2023, Denver, Colorado
One of the premier events in the CX industry, Contact.io offers an excellent opportunity to learn more about the rise of the video contact center. The conference serves as a platform where experts and thought leaders can convene to share their knowledge of emerging CX trends.
At this year’s event, attendees can participate in countless captivating keynotes and expert presentations. They’ll learn about best practices and success stories from world-renowned speakers here. The event is also home to numerous interactive workshops for hands-on learning.
Plus, Contact.io offers a fantastic networking experience, allowing attendees to find and exchange ideas with like-minded CX professionals.
Contact Centre & Customer Services Summit
11-12th of September 2023, Manchester, England
The Contact Centre & Customer Services Summit is one of the most highly anticipated events in the UK. It was designed to unite thought leaders and customer service agents in an educational and informative environment every year.
The Summit combines informative presentations created by industry-renowned speakers with engaging seminars and keynote sessions. Plus, attendees can take their networking strategy to the next level with one-on-one meetings with providers and suppliers.
Here, you’ll learn all about the video contact center and other emerging technologies. Topics cover everything from call recording and speech recognition to contact center AI.
UCX USA 2023
13th-14th of September 2023, Austin, Texas
One of the CX industry’s most exciting events, UCX offers a host of valuable insights to companies from all over the globe. Here attendees can learn about video contact center tools, digital workplace evolutions, and the changing face of customer experience.
Speakers from some of the world’s leading businesses will be in attendance, sharing behind-the-scenes views on the industry. Attendees can also expect to enjoy inspiring keynotes, and interactive workshops, showcasing ideas and emerging technologies.
Like many of the top CX-focused events, UCX comes with a host of networking opportunities. Participants can connect with peers, share case studies, and arrange one-on-one demos.
Zoomtopia 2023
3rd-4th of October 2023, San Jose, California
As one of the key companies responsible for the rise of video communications, Zoom is one to watch this year. At the group’s annual event, Zoomtopia, attendees will learn all about new evolutions in communication and collaboration tools.