Demand for self-service opportunities in the world of customer experience is increasing at an incredible rate. In an age where consumers have grown increasingly accustomed to managing their purchasing cycles alone, thanks to the digital world, everyone wants more self-service tools.
While about 89% of customers expect companies to have an online portal for self-service support, many brands still haven’t jumped into the self-service world. A report from Microsoft even found over half of customers struggle to solve problems on their own due to a lack of access to information.
If you’re yet to discover the benefits of self-service technology for your CX strategy, attending the right events could be the perfect way to start your investigation. Today, we’re going to explore some of the top CX-focused events where you can learn more about self-service.
CX Summit
Available On-Demand
Learning about the latest innovation in Customer Experience doesn’t have to mean travelling around the world. If you want access to the latest insights from market leaders in the CX space, the CX Summit could be the perfect place for you. This fantastic online event includes everything from interactive keynote sessions to expert panels and live case studies to explore.
You’ll learn about digital transformation and the rise of AI tools for self-service and automation. Attendees can also get a behind-the-scenes insight into some of the latest tools and solutions offered by market-leading CX innovators, from Five9 and Avaya to Cisco.
NGCX 2022
July 19, 2022, Boston, MA
A must-attend event for anyone interested in the CX landscape, the “Next-Gen Customer Experience” conference is sure to offer plenty of insights into the benefits and potential of the self-service space. At NGCX 2022, you’ll get a cutting-edge insight into some of the biggest trends in the landscape, from the rise of AI and automation to the increasing importance of employee experience.
For more than ten years, this event has helped to keep companies from all industries on the cutting edge when it comes to delighting their customers. You’ll have endless opportunities to listen to meaningful insights from keynote speakers and session leaders and network with industry professionals like you.
Contact.io
August 31 to Sep 2, 2022, Denver, CO
Another excellent event worth exploring this year, Contact.io plays host to more than 700 Contact Centre and CX industry leaders. The event is a great place to visit if you’re looking for a guide to the latest technologies in customer service, support, and experience. You’ll have a chance to discuss industry trends with like-minded professionals and explore powerful CX tools.
Contact.io looks at all of the various angles of customer service and support, including rising trends like self-service. You’re sure to learn a thing or two about creating your own custom bots, designing omnichannel strategies for support and more. Plus, there are some fantastic industry speakers to learn from too.