Events represent some of the most valuable resources for companies in search of the right tools and technology for digital transformation. As the customer experience landscape continues to evolve, and companies invest in new contact centre solutions, events can offer a valuable view into the right tools for your growing brands.
If you’re planning on implementing a Microsoft Teams contact centre for 2022, the right event can give you a better look at which vendors are making the most out of the Teams ecosystem. Whether you’re attending these events online or in-person, they’re a chance to discuss your specific contact centre needs and expectations.
Here are some of the top events you should consider adding to your calendar if you’re investing in CCaaS innovation for the year ahead.
CX Network Live VOC
February 15, 2022, Online
One of the many powerful online events scheduled to take place in the CCaaS landscape for 2022, the CX Network Live event is a must-attend for tomorrows innovators. If you’re planning on investing in Microsoft Teams contact centre solutions, the CX Network Live event will demonstrate how you can use your new innovative contact centre to optimise crucial customer touchpoints, identify friction points, and enhance customer understanding.
Because it offers an end-to-end view into the customer journey, access to AI, and extensive reporting features, Microsoft Teams could be a great tool for leveraging the voice of the customer in 2022. Make sure you’re prepared by attending the CX Network Live Event.
Call and Contact Centre Expo
March 16-17, 2022, Las Vegas Convention Center
Promising to be the ultimate exhibition for customer engagement, the call and contact centre expo in the US is a fantastic event for business intelligence and customer engagement. This solution showcases some of the most important technologies, solutions and insights in the contact centre landscape, so you’re sure to learn a thing or two about making the most of any CCaaS solution.
For companies planning on investing in the Microsoft Teams landscape for contact centre solutions, keynote theatres, master classes, and expos will give you the information you need to create a disruptive plan for the future of CX in your company.
Next-Gen Customer Experience 2022
July 19, 2022, Boston, MA
One of the biggest reasons companies are embracing Microsoft Teams contact centres today is to improve their chances of delivering amazing customer experiences. When agents are aligned on the same platform for collaboration and customer service, amazing things happen. The NGCX event will show you how to leverage this innovation to reach your customer experience goals.
For years, this event has been a must-visit experience for executives in the business landscape responsible for strategizing the next stage of the customer experience journey. You’re sure to learn something about enhancing CX here.
CCW Berlin
March 21, 2022, ECC, Berlin
The CCW trade show and conference is an event dedicated to the discussion of customer experience and innovation. Here, companies can learn everything they need to know about the contact centre landscape and the changing tools available on the market. This includes discovering new solutions for Microsoft Teams in the contact centre.
In 2022, the tradeshow is set to be just as impressive as ever, with amazing keynote speeches, sessions where you can learn more about customer experience strategies, and more. There’s even an “inspiration” day, to help you discover your next major CX strategy.